Order Helpline: 020 3011 2515

What should I do if I have ordered the wrong items?

You’ll need to do 2 things:

Firstly send back the items to us, we recommend sending them by special or recorded delivery. Once we receive the goods we will refund you the cost of the goods.

The second thing to do is to order the bags that you actually want online as if it’s a brand new order.

Send the unwanted items to:

Emily Plus Returns Department
Exclusive Logistics
Unit B Dewar House
Central Road, Harlow
CM20 2ST